Please note that for any orders outside the EU the customer is also charged with any further taxes or custom charges that might apply.
You have the right to return your order in whole or in part within 14 calendar days from the date you receive it.
In case of any return you shall only bear the shipment cost of returning the product. Send us an email at [email protected] mentioning the order date and the reason of return. Please make sure your items are returned new, unused and with all ANNIEP tags still attached. Returns that do not meet our policy will not be accepted and will be returned to sender. Please also include in the return package a copy of the return email and the payment receipt. Any such returns shall be accepted solely upon approval on behalf of the company subject to meeting the above conditions. As soon as we receive the returned product, we will process your request and notify you via e-mail regarding processing within approximately 5-6 working days. Following a product return you may choose to (a) credit your account or (b) receive refund of the amount paid. Any refunds shall be concluded within 14 days from the date we shall receive the product.
In case the reason for returning a product is due to a company’s error, we undertake the shipment cost of such product return and deliver the order again at the shipping address you have specified at the company’s own expense.
ANNIEP cannot provide replacement service. In case you wish to exchange any product, you need to return such product to the company as further described above and complete a new order.